Telemart 7 Days Checking & Replacement Warranty
Telemart believes in making online shopping a phenomenal experience centered around you, so you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced. Because at Telemart,
“If You’re Not Happy, We’re Not Happy.”
That’s why we have our famous 7-days Checking & Replacement Warranty.
What is it?
Though you won’t ever need it, our 7-days Replacement and Checking Warranty is a service we created in order to provide you with complete peace of mind. You have 7 days, that’s 168 hours, to check your product for any unlikely operational or internal issues. However, If the product is physically damaged or broken upon delivery, you should immediately notify us within 24 hours via email at [email protected] or via call at 021-111-662-453 so that we can replace your product.
In case you find one, give us a call or email us. We’ll verify your claim and replace the product for you right away.
Telemart replacement policy is valid for 2 situations/circumstances:
- In case you are delivered the wrong product.
- In case the product delivered to you has some defect or issue.
However, to complete replacement of your product, the product should be:
- Undamaged, unused and in the condition in which it was received
- The parcel contains its original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.
- None of the items mentioned above, including the product itself, is defaced or marked in any way, shape, or form.
If you would like any further clarification about our return & replacement policy, feel free to contact us at 021 - 111 - 662 - 453 or email us at [email protected]
Customers in case of dispute can send legal documents to Telemart at Suite 401-406, al khaleej tower, shaheed-e-millat road, Karachi. All such cases would be held in consumer court Karachi. Telemart shall recover legal cost from the customer in case of false claim proven by the court of law.
To the maximum extent permitted under applicable laws, under on circumstances including negligence, shall Telemart or its directors, officers, employees or agents be liable for any incidental, special or consequential damages (including but not limited to, loss of business profits, business interruption, loss of business information etc) arising to use the services. Any dispute arising out shall be resolved, falling amicable settlement, through arbitration under the arbitration act 1940, the venue of arbitration shall be Karachi.